Privacy Policy

Last updated: 23rd September 2022

The types of personal information we collect and why

If you complete a form on our website, we will collect and store the personal information provided to us directly by you for the purpose of your legitimate interest and in order for us to provide you with a service. Any personal data collected for the purposes of legitimate interests shall be retained as long as needed to fulfil such purposes or until consent is withdrawn.

  1. When you choose to complete a form on our website, the details you provide may include:
  • Your first name and surname.
  • Your email address.
  • Your company website address
  • Your role in your organisation
  • A message

When you subscribe to and receive our newsletter you will see links to ‘unsubscribe’ and ‘manage your preferences’ in the footer of each email.

Please see our contact details below for further information of how to request erasure of your data.


  1. When you use our website and choose to opt in to accept our website cookies, we receive website user statistics. This statistical information helps to ensure that our website is working correctly across devices and to understand more about our customers. The cookies we use can be found on our cookie page.

You can change your cookie settings at any time from the cookie banner. To do this, click on cookie settings in the footer of any web page.


How we store your personal information

Collaboration Coach is the controller of collected data. Data is only accessible to Collaboration Coach employees and is safeguarded with password protection and two-factor authentication. Our website uses HTTPS encryption (also referred to as SSL or TLS) using industry standard algorithms and certificates. We will never share or sell data.

Hubspot UK Holdings Ltd is the data processor along with their chosen sub-processors. You can find the details of these in Annex 3 of their Data Processing Agreement here:

Hubspot UK Holdings Ltd host data in the European union and their physical and environmental security controls are audited for SOC 2 Type II and ISO 27001 compliance, among other certifications and they have implemented technologies to ensure that stored data is encrypted at rest.


Our contact details

If you would like us to amend or erase your personal information, please contact Polly Munslow at Collaboration Coach Limited:


Address: 5 Wiltshire Gardens, Twickenham, England, TW2 6ND


Your rights

Under data protection law, you have rights of:

Access - You have the right to ask us for copies of your personal information.

Rectification - You have the right to ask us to rectify personal information you think is inaccurate or incomplete.

Erasure - You have the right to ask us to erase your personal information.

Restriction of processing - You have the right to ask us to restrict the processing of your personal information.

Objecting to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details above if you wish to make a request.

You can complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:          

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: